Terms & Conditions
Terms & Conditions
Verratus team provides alterations or revisions depending upon the plan you chose. Clients can ask us as many times for free alterations and corrections and our team will revise the project without any further charges if the design and theme are not changed. Revision TAT would be 24-48 hours.
Refund Policy / Money Back Guarantee
We pride ourselves on being good, honest men and women that want to do right by the people who seek our services. Unfortunately, there are a few people who like to game the system, or as a mentor once said, “Some self-centered people play both ends against the middle. Best you not be the middle.” Our refund policy seeks to give flexibility to our client’s plans while protecting our intellectual property rights and our financial investment of Verratus designs before the transfer of ownership. We know life happens while you make plans, and your plans might change. We will help you manage the impact of your change as best we can. The charged amount shall not be subject to refund after delivery/handover of the project if the design and concepts are already finalized, or alteration is requested unless Verratus LLC terminates your Contract for a reason other than your neglect or non-performance.
All refund requests will be approved as per the following order:
- You make a plea when the starting concepts for a logo are given. However, once you finalize or request alterations in the initial designs, the refund option cancels.
- If a plea for refund is done before the handover of starting design concepts, then Full Refund will be approved (less 10% customer service & merchant processing fee).
- If a plea for refund is done within 24-48 hours, 66% Refund will be approved (less 10% customer service & merchant processing fee).
- If a plea for refund is done between 48- 120 hours of the initial design handover, a 33% refund will be approved (less 10% customer service & merchant processing fee).
- A refund request will be voided after 120 hours of your initial design handover. Well, you can contact us at any time for any concern as our aim is Customer Satisfaction.
- The refund request will be voided if you do not show up in 30 days after the order placement. Whereas, if you want to continue or restart with your previously placed order, there will be a certain fee which will depend on your plan.
- Refund request will be voided after complete and final work handover.
- Refund request will be voided if website development has been done or once the website has been installed live.
- The refund request will be voided after the design of the storyboard.
- All refund pleas should be communicated to the operational team.
- Verratus LLC, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
- Verratus LLC has the same eligibility for Custom packages, as it is on the single plans.
- For instance, if you order website and SEO service and finalize the website, you can claim a refund for the SEO service at the time of initiation of the SEO process.
- There should be an appropriate reason which must explain against the design briefing. Unless a design has not been created according to the brief, a refund will be voided however further changes will be done until customer satisfaction.
- The money-back-guarantee depends on good trust when the order is placed. For instance, a client has placed design orders with more than one company in order to claim a refund, we consider it bad trust.
- Hence, the Refund request will be voided.
Customer feedback is very much required before approving/finalization of the design therefore customer involvement is welcome to provide feedback.
- Verratus team ensures a unique design guarantee. If our designed logo is found somewhere similar to another company’s logo design, Any resemblance to an existing design will be merely a coincidence and Verratus will not accept any responsibility or claim of any compensation in such a case. It is the customer’s duty to get their logo or design to get the copyright.
How to claim your refund
To ensure your refund plea is accepted, please make sure you meet the following requirements
Claim your refund specifying your reason by contacting us via any of the following modes:
- Toll-Free Number 1(866) 539 3054
- [email protected]
- We will immediately try to resolve your problem as per our revision policy or else will email you a refund plea positive outcome from our billing team. After the refund, your design rights would be taken over by Verratus and you would not be able to display any design made by our company. Moreover, As the rights of the designs would now be transferred to Verratus, you have to agree that you will have no right (direct or indirect) to use any response or work product or media or other content, nor will you have any ownership interest in or to the same.
- If you have any questions or queries about our Refund Policy, please contact us by clicking here [email protected]
Quality Assurance Policy
- In order to provide 100% satisfaction to our customers, our web designers don’t distract from the brief provided by the customer in the order form. The designs are made after thorough research and homework which assures the design standard, eccentric, and uniqueness.
Desired Satisfaction Guarantee
We recheck the project and keep on revising it until the customer is 100% satisfied (depending upon your ordered plan).
Domain and Hosting
The official email addresses provided with website plans can be configured on third party email soft-wares such as outlook. All email addresses will have 10MB of space each.
We will not provide email accounts if you do not take hosting from us.
All policies related to refund & revision are subject to date and time of design order delivered to the client’s account area. We offer a FAST TRACK DELIVERY service through which you can have your first logo design samples within 24-48 hours by paying just $70 extra! For further help, contact us at 24-Hour Toll-Free Number 1866-539-3054
We keep a record of your approved design once we handover you the final outcome.
If you require the final outcome again in the future we can send them to you at your plea.
We offer 24-Hour Client Support to address your queries and concerns.
You agree that Verratus Digital Presence LLC is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. “[email protected]” or/and any helpline number that is not mentioned on our website. Verratus should not be held liable for any harm caused by such correspondence. We are only liable for any communication through email address (es) under our own domain name or/and via helpline number i.e. already mentioned on Verratus Website.
100% Eccentric Design Guarantee
- At Verratus, we guarantee that all of our Customer’ logos are made from scratch. We guarantee that your logo will have standard, quality, and boost your business.